State Farm® Insurance Agent Joy Knox

"I have been a customer of Joy Knox State Farm for maybe around 6 years and this business has consistently displayed excellent customer service. I love that whenever I call, I can always speak to an actual human without having to press 5 buttons and wait 15 minutes. In the rare case that I do need to leave a message , they always call back immediately. Most recently, Ms. Tammy Gates has helped us with the process in submitting a claim. I really appreciate how willing she is, and has always been in answering any questions I had throughout the process. She always responds with patience and kindness. Customer service as excellent as hers is a rarity these days!"

"Joy Knox and her amazing team are so much more than an insurance agency. I've had the pleasure of working with Joy and her team and was blown away by the efficiency and level of service they were able to provide. If you are searching for an agency that will go the extra mile and take time to help rather than be passed off on to a 1-800# look no further. I can't say enough great things about this agency! -Ryan"

"We have always gotten 5-star service from the team at Joy Knox-State Farm. We don’t live in the Houston area, so it’s very comforting to know that knowledgeable, competent, and capable people will answer the phone when we call, and we do; hail, frozen and broken pipes, several new roofs, they’re always so helpful and on our side. This most recent visit with the team was in person while we were in town. It was so nice to put faces with the voices and names we are familiar with. And our ask was not urgent, but tedious, and Joy and Tammy walked us through it with smiles on their faces. We put our trust in this team, and we know we will get 5-star assistance every time we reach out. Thanks so much for being there!"

"It is wonderful having a relationship with a company that provides quality customer service each time you are in contact with them. Joy Knox Insurance Agency is that type of company and Makaiah is a great example of quality customer service. Although my inquiry was of minimal importance, Makaiah handled the inquiry with utmost importance and advised State Farm corporate of the document to send me and she contacted me as to the date that I should be in receipt. Thank you Makaiah and thank you Joy Knox Insurance Agency. February 20, 2024 Update: It is very comforting to know that you will receive quality customer service when you contact the staff of Joy Knox Insurance Agency. I needed assistance with a no-fault automobile accident claim and everyone in the office participated in this process. Tammy was my primary phone contact and, if she was not immediately available, Ruth, Annie, Stacy and Makaiah provided the answers to my questions. Thank you everyone for this type of quality service and staff experience."

"I went to the Joy Knox State Farm office today and visited with Ruth Noska about our Home and Auto Insurance Policies. She was very helpful reviewing our policies and making suggestions and informed me of a new State Farm Program I was not aware. She also helped me set- up the State Farm Drive Safe and Save module on our Nissan Altima. She was very helpful and it was a beneficial experience."

"Mr. Eric was an absolute joy to work with! Not only did he offer us the best car insurance price AROUND TOWN, I was even able to bundle in much needed life insurance with the policy. He explains everything step by step, no hidden agendas. You can tell he genuinely just wants to help his customers!!! If you're going to do business with this State Farm office, ask for ERIC!!!"

"Stacy is the best she is very friendly very understanding of what I wanted very understanding on what was my price range what was my budget at a very understanding of of any discounts that she may know of that are that could be applied very good I love Miss Stacy yeah I should definitely if you need any help with renters insurance or auto insurance definitely she is your go to girl for sure Thank you. La señora Stacy es la mejor ella estuvo muy atenta a lo que yo quería estaba muy atenta al precio que yo estaba buscando a si tenía descuentos me dejaba saber muy fácil el proceso muy amable la verdad que estoy muy contenta con la señora Stacy la verdad que si estamos buscando a seguro de auto de de aseguro de de apartamentos a seguro de vida ella es la persona indicada Super amable Super recomendada I Love Me Stacy"